I'm having trouble with text-to-join
Text-to-join is a quick and easy way to get registered with an organization using a phone number and unique code given to you.
If you're having trouble with the process, check the following:
- Does your phone and carrier plan allow you to send and receive text messages?
- Is your cell phone carrier a US or Canadian company? (SMS not guaranteed to work outside of the US and Canada)
- Did you type in the right phone number?
- Did you type the right keyword?
- Keywords do not have spaces
- Keywords are 25 characters or less
- Keywords have no special characters
- Did your phone auto-correct your keyword?
- Did you receive a confirmation text?
If you continue to have issues after confirming the above, please send a screenshot of the text-to-join message to [email protected] and let us know the name of your organization.