Help Center Resources for MembersI'm having trouble with text-to-join

I'm having trouble with text-to-join

Text-to-join is a quick and easy way to get registered with an organization using a phone number and unique code given to you. 

If you're having trouble with the process, check the following:

  • Does your phone and carrier plan allow you to send and receive text messages?
  • Is your cell phone carrier a US or Canadian company? (SMS not guaranteed to work outside of the US and Canada)
  • Did you type in the right phone number?
  • Did you type the right keyword? 
    • Keywords do not have spaces
    • Keywords are 25 characters or less
    • Keywords have no special characters
    • Did your phone auto-correct your keyword?
  • Did you receive a confirmation text? 

If you continue to have issues after confirming the above, please send a screenshot of the text-to-join message to support@unison.io and let us know the name of your organization.